Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
Not specified (assumed hybrid based on industry standards).
10 years of itsm experience
Itil v3 or v4 knowledge
Sox itgc audit readiness
Integer is seeking a Senior Manager for IT Service Management to lead ITSM practice governance and drive continuous improvement initiatives. The ideal candidate will possess extensive experience in ITIL practices, strong leadership skills, and a focus on data-driven decision-making

Job Summary

  • The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while ensuring consistent application across the enterprise.
  • Candidates will be accountable for SOX IT General Controls audit readiness, defining evidence standards, and partnering with compliance teams on findings.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management to lead ITSM practice governance and drive continuous improvement initiatives. The ideal candidate will possess extensive experience in ITIL practices, strong leadership skills, and a focus on data-driven decision-making.

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness
  • Change Control Board oversight
  • CMDB governance expertise

Nice-to-have

  • Intermediate ITIL certification
  • Executive communication skills
  • Large-scale transformation experience
  • Partnering with Internal Audit teams
  • Balancing control with agility

Key Requirements

  • Bachelor's degree in CS or IT
  • Minimum 10 years ITSM experience
  • Strong working knowledge of ITIL
  • Experience with SOX ITGCs
  • Functional leadership capability

Work Rights

Not specified

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