Complaint Handling Specialist With Dutch And/or French (benelux Market)
Alcon
Warszawa, Poland
Hybrid
Complaint record processing
Technical product complaints
Adverse event reporting
Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products
Job Summary
Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products.
Communicate effectively with key stakeholders in country organizations and review potential complaint data received via various systems.
Opportunity to work on best in class Organization among Medical Devices/Equipment sector in a high-paced agile environment with flexible hours and a hybrid work model.
Matching Summary
Manage collection, data entry, processing, documentation, reporting and follow-up of all technical product complaints and adverse event reports for all Alcon products.
Skills & Requirements
Must-have
Complaint record processing
Technical product complaints
Adverse event reporting
Customer communication
Regulatory compliance
Dutch and/or French language proficiency
Nice-to-have
Agile environment
International environment experience
SSC model experience
Simplification and ownership culture
Key Requirements
1 year of customer service/complaints handling experience