Technical Support Specialist (hybrid) Durham, Nc

Bdjobs

Durham, North Carolina, USA
Fully remote
Technical phone support
Problem resolution
Customer service experience
Technical Support Specialists provide technical phone support and problem resolution for customers of Parata’s pharmacy automation solutions

Job Summary

  • Technical Support Specialists provide technical phone support and problem resolution for customers of Parata’s pharmacy automation solutions.
  • Demonstrates exceptional communication skills through phone and email channels, adapting content, tone, and style to meet customer needs.
  • At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving.

Matching Summary

Technical Support Specialists provide technical phone support and problem resolution for customers of Parata’s pharmacy automation solutions.

Skills & Requirements

Must-have

  • Technical phone support
  • Problem resolution
  • Customer service experience
  • Digital literacy
  • Basic networking hardware and software
  • Troubleshooting techniques
  • CRM systems

Nice-to-have

  • Adaptable communication style
  • Positive professional demeanor
  • Team collaboration
  • Continuous learning
  • Mentoring peers

Key Requirements

  • 1-2 years technical support experience OR 2+ years applicable experience
  • Associate's Degree in business or technical field (preferred)
  • Up to 15% domestic travel may be required
  • Ability to work weekend shifts and holiday coverage

Work Rights

Not specified

Tailored Resume

Cover Letter