End User Support Technician

Marmon

Brooklyn Park, MN, United States
Base: $55k - $65k; bonus/equity: not specified; be...
Fully remote
It hardware and software troubleshooting
O365 and business applications management
Tier-1 and tier-2 it support
The End User Support Technician plays a critical role in delivering mission critical IT infrastructure support and ensuring high availability, performance, and security within the organization

Job Summary

  • The End User Support Technician plays a critical role in delivering mission critical IT infrastructure support and ensuring high availability, performance, and security within the organization.
  • Employees receive comprehensive benefits including medical, dental, vision, wellness programs, paid time off, life insurance, and a 401(k) plan with company match and discretionary contributions.
  • Marmon is a Berkshire Hathaway company with a diverse and collaborative culture committed to innovation and positive impact in the foodservice technology industry.

Matching Summary

The End User Support Technician plays a critical role in delivering mission critical IT infrastructure support and ensuring high availability, performance, and security within the organization.

Salary

Base: $55K - $65K; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Prescription Drug insurance, wellness programs, paid time off, life insurance, 401(k) with company match

Skills & Requirements

Must-have

  • IT hardware and software troubleshooting
  • O365 and business applications management
  • Tier-1 and tier-2 IT support
  • Service desk ticket management
  • Windows 7-11 and Active Directory support
  • Desktop imaging and compliance
  • Customer service orientation

Nice-to-have

  • Collaborative team environment
  • Strong communication skills
  • Problem-solving and analytical skills
  • Flexible work arrangements
  • Experience with manufacturing devices
  • Scripting and automation experience
  • ITIL framework knowledge

Key Requirements

  • Associate degree or equivalent experience
  • Preferred certifications: MCSA, Network+, CCNA, ITIL, Security+, Azure, AWS
  • Experience with Windows Server 2008-2019
  • Ability to respond and escalate IT tickets timely
  • Experience in manufacturing environment devices
  • Scripting experience
  • ITIL experience

Work Rights

Not specified

Tailored Resume

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