Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
On-site
Leading client service teams
Exceptional client experience
Compassionate, high-quality care
Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring exceptional client experiences for both pets and their owners. The ideal candidate will be a natural leader with a background in customer service, capable of motivating a team while fostering a positive work environment

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • You’ll join a close-knit team that values humor, hard work, and heart.

Matching Summary

Match Score: 85

Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring exceptional client experiences for both pets and their owners. The ideal candidate will be a natural leader with a background in customer service, capable of motivating a team while fostering a positive work environment.

Skills & Requirements

Must-have

  • leading client service teams
  • exceptional client experience
  • compassionate, high-quality care
  • solutions-focused communication
  • handling escalated client concerns

Nice-to-have

  • love animals
  • thrives in fast-paced environment
  • positive, collaborative culture

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles
  • Veterinary/medical experience is a plus

Work Rights

Not specified

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