Workforce Manager

ING

Manila, Philippines
Forecasting volume
Capacity planning
Incident management
The Workforce Manager is responsible for sustaining common workforce management tasks such as reporting and capacity planning. This role involves analyzing workflow and staffing assignments to ensure operational benchmarks are met. The position requires developing partnerships with internal groups to improve issue resolutions and recommend enhancements based on trends

Job Summary

  • The Workforce Manager is responsible for sustaining common workforce management tasks such as reporting and capacity planning. This role involves analyzing workflow and staffing assignments to ensure operational benchmarks are met. The position requires developing partnerships with internal groups to improve issue resolutions and recommend enhancements based on trends.

Matching Summary

The Workforce Manager is responsible for sustaining common workforce management tasks such as reporting and capacity planning. This role involves analyzing workflow and staffing assignments to ensure operational benchmarks are met. The position requires developing partnerships with internal groups to improve issue resolutions and recommend enhancements based on trends.

Skills & Requirements

Must-have

  • forecasting volume
  • capacity planning
  • incident management
  • reporting SLAs

Nice-to-have

  • collaborative and results-driven
  • good understanding of regulatory requirements
  • ability to communicate strategy

Key Requirements

  • experience in workforce management
  • understanding of financial industry regulations

Work Rights

Not specified

Tailored Resume

Cover Letter