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The University of Arkansas is seeking an Assistant Director for IT Support to manage IT operations within the Division of Student Affairs. The role requires hands-on involvement in IT support, troubleshooting, and managing the IT asset lifecycle, with a strong emphasis on customer service and team collaboration.
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Job Summary
The Assistant Director for IT Support provides day-to-day management of the division’s IT support, ensuring high-quality, reliable, and customer-focused IT support.
This role involves remaining hands-on for complex troubleshooting and deployments, managing the IT asset lifecycle, and supervising staff and students.
The University of Arkansas offers a vibrant work environment with a comprehensive benefits package including health insurance, tuition waivers, and retirement programs.
Matching Summary
Match Score: 75
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The University of Arkansas is seeking an Assistant Director for IT Support to manage IT operations within the Division of Student Affairs. The role requires hands-on involvement in IT support, troubleshooting, and managing the IT asset lifecycle, with a strong emphasis on customer service and team collaboration.
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Salary
$67,909; Not specified; Not specified
Skills & Requirements
Must-have
IT support operations management
Troubleshooting complex issues
Customer-focused IT support
IT asset lifecycle management
Supervising technical staff
Nice-to-have
Higher education environment experience
ITIL framework familiarity
Translating technical jargon
Key Requirements
Bachelor's degree in IT or related field OR 4 years of IT Support management experience
Proof of legal authority to work in the US
Criminal Background Check
Sex Offender Registry check
Substance Abuse Testing
Work Rights
Proof of legal authority to work in the United States