You develop holistic retail solutions across all touchpoints, keeping the customer journey in mind from first interaction to loyal retention
Job Summary
You develop holistic retail solutions across all touchpoints, keeping the customer journey in mind from first interaction to loyal retention.
You analyze business processes and strategies in discovery sessions using Service Blueprints and Value Proposition Canvas, developing user-centered concepts.
You take responsibility for expanding the service design area, supporting new customer acquisition, and actively shaping knowledge transfer.
Matching Summary
You develop holistic retail solutions across all touchpoints, keeping the customer journey in mind from first interaction to loyal retention.
Skills & Requirements
Must-have
Service Blueprints and Value Proposition Canvas
User-centered concept development
Workshop facilitation with stakeholders
End-to-end retail solutions
Requirement Engineering and UX Design
AI tools in subject area
Nice-to-have
Hands-on mentality for process improvement
Passion for holistic retail solutions
Knowledge transfer and area expansion
Key Requirements
Fundierte Erfahrung in Requirement Engineering und UX Design
Erfahrung im Handelsumfeld
Souveräner Einsatz von Research- und Service-Design-Methoden