Front Office Associate

Marriott Vacations Worldwide

Not specified (assumed "onsite" based on the nature of the position)
Personalized client greeting at arrival and departure
Daily schedule management for villa operations
Credit card authorization procedures
Marriott Vacations Worldwide is seeking a Front Office Associate who will provide personalized and courteous customer service during guest arrivals and departures, adhering to the company's high standards of professionalism. The ideal candidate should possess a diploma in hospitality or tourism, be fluent in both French and English, and have a strong focus on customer satisfaction and operational efficiency

Job Summary

  • The role requires providing personalized and courteous welcome and farewell service to clients while adhering to Marriott group standards.
  • Employees must manage daily schedules for villa occupancy and ensure correct opening and closing of the cash register according to company procedures.
  • Candidates are expected to possess a BTS or diploma in tourism/hospitality and fluency in both English and French.

Matching Summary

Match Score: 85

Marriott Vacations Worldwide is seeking a Front Office Associate who will provide personalized and courteous customer service during guest arrivals and departures, adhering to the company's high standards of professionalism. The ideal candidate should possess a diploma in hospitality or tourism, be fluent in both French and English, and have a strong focus on customer satisfaction and operational efficiency.

Skills & Requirements

Must-have

  • Personalized client greeting at arrival and departure
  • Daily schedule management for villa operations
  • Credit card authorization procedures
  • Cash register opening and closing procedures
  • Professional telephone etiquette standards
  • Site knowledge of departments and services
  • Impeccable presentation and dress code adherence

Nice-to-have

  • Ability to manage customer complaints professionally
  • Knowledge of additional foreign languages
  • Familiarity with Marsha reservation system
  • Strong communication and elocution skills

Key Requirements

  • BTS or Tourism/Hospitality Diploma
  • Fluency in English and French required
  • Experience managing cash registers securely
  • Basic knowledge of pricing and reservation systems

Work Rights

Not specified

Tailored Resume

Cover Letter