AIG Malaysia Insurance Berhad is seeking a Customer Care Executive for their contact center, focused on delivering exceptional customer service while handling inquiries via multiple channels. The ideal candidate should possess strong communication skills, proficiency in English and Bahasa Malaysia, and the ability to multitask in a fast-paced environment
Job Summary
Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
Ensure retention of customers by discouraging cancellation and propose a solution that will suit customer's need.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
Match Score: 85
AIG Malaysia Insurance Berhad is seeking a Customer Care Executive for their contact center, focused on delivering exceptional customer service while handling inquiries via multiple channels. The ideal candidate should possess strong communication skills, proficiency in English and Bahasa Malaysia, and the ability to multitask in a fast-paced environment.
Skills & Requirements
Must-have
inbound phone calls
emails, faxes, social media
resolve customer's complaint
first contact resolution
document all customer interaction
English and Bahasa Malaysia proficiency
Nice-to-have
additional language/dialect knowledge
critical thinking and creative problem solver
positive attitude
adapt in a fast-paced environment
Key Requirements
Minimum high school or diploma holder
2 years + contact centre experience
Ability to multitask and handle stressful situation