Business Advisory Analyst-voice

Accenture

Not specified (assumed to be hybrid or remote based on industry standards).
Customer service technology
Customer query management
Complaint handling
Accenture is seeking a Business Advisory Analyst for their Customer Support vertical, requiring 3 to 5 years of relevant experience. The role involves handling customer queries, escalations, and complaints, primarily through calls, while ensuring a seamless customer experience

Job Summary

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats.
  • Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework!

Matching Summary

Match Score: 75

Accenture is seeking a Business Advisory Analyst for their Customer Support vertical, requiring 3 to 5 years of relevant experience. The role involves handling customer queries, escalations, and complaints, primarily through calls, while ensuring a seamless customer experience.

Skills & Requirements

Must-have

  • Customer Service Technology
  • Customer query management
  • Complaint handling
  • Inbound and Outbound customer service
  • Multimedia / multichannel support

Nice-to-have

  • Detail-oriented
  • Customer-focused professional
  • Strong communication skills
  • Problem-solving abilities
  • Critical/logical thinking

Key Requirements

  • 3 to 5 years of experience
  • Any Graduation

Work Rights

Not specified

Tailored Resume

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