Client Strategy Program Manager

Vanguard

Hybrid
Client retention strategy
Cross-functional leadership
Digital and marketing channels
Vanguard is seeking a Client Strategy Program Manager to lead a multi-year client retention strategy aimed at enhancing client loyalty and engagement. The role requires strong project management skills and strategic thinking to coordinate cross-functional teams and address client needs effectively

Job Summary

  • The Client Strategy Program Manager will play a critical role in launching and scaling a multi‑year client retention strategy designed to strengthen loyalty and long‑term relationships.
  • This role will lead cross‑functional efforts that bring together human, digital, and marketing channels to address key client needs—protecting at‑risk relationships, deepening engagement with high‑value clients, and reinforcing Vanguard’s competitive position.
  • Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.

Matching Summary

Match Score: 85

Vanguard is seeking a Client Strategy Program Manager to lead a multi-year client retention strategy aimed at enhancing client loyalty and engagement. The role requires strong project management skills and strategic thinking to coordinate cross-functional teams and address client needs effectively.

Skills & Requirements

Must-have

  • Client retention strategy
  • Cross-functional leadership
  • Digital and marketing channels
  • Project management methodologies
  • Stakeholder management and negotiation

Nice-to-have

  • Strategic thinking and execution
  • Financial Sales acumen
  • Mission-driven culture
  • Collaborative team environment

Key Requirements

  • Minimum five years related work experience
  • Two years managing a project preferred
  • Undergraduate degree or equivalent
  • Graduate degree preferred
  • Financial Services and function-specific experience preferred

Work Rights

Not specified

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