Job Summary

• The role acts as a strategic partner to Account Managers and customers to drive adoption, usage, retention, and long-term satisfaction.
• Key responsibilities include conducting remote trainings, analyzing user behavior, and developing mitigation plans when usage is below expectations.
• The position requires close collaboration with sales teams to execute renewal strategies and identify cross-sell opportunities across the Americas.

Matching Summary

Skills & Requirements

Key Requirements

• Strong experience in customer success or account support
• Ability to manage multiple accounts simultaneously
• Proven ability to interpret usage data and insights

Work Rights