L1 Service Desk Agent

Unisys

Wellington, New Zealand
Hybrid
End user query resolution
Hardware and software support
Client and cots applications
Answers moderate-advance end user queries, following guidelines and using judgment based on experience with related incidents and service requests

Job Summary

  • Answers moderate-advance end user queries, following guidelines and using judgment based on experience with related incidents and service requests.
  • Supports L1-1.5 agents in ongoing day to day questions related to client incidents, requests and queries.
  • Brings fresh and new ideas to the environment, improving both operations and the client experience.

Matching Summary

Answers moderate-advance end user queries, following guidelines and using judgment based on experience with related incidents and service requests.

Skills & Requirements

Must-have

  • end user query resolution
  • hardware and software support
  • client and COTS applications
  • network and user administration
  • problem solving and analytical skills
  • 24x7x365 shift work

Nice-to-have

  • customer service experience
  • fresh and new ideas
  • improving operations and client experience

Key Requirements

  • 3+ years experience in area of responsibility
  • Relevant certificate course and/or relevant experience in IT desirable

Work Rights

Not specified

Tailored Resume

Cover Letter