Future Opportunities: Customer Experience Associate Roles In Downtown Toronto (cantonese And/or Mandarin Speaking)
TD Bank
Toronto, Ontario, Canada
Base: 22.50 - 28.33 cad; bonus/equity: not specifi...
Customer service transactions
Advise on banking solutions
Process financial transactions
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, respond and resolve customer concerns, and achieve assigned goals by promoting banking solutions.
TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development as defining features of the colleague experience, supported by a comprehensive Total Rewards package.
Matching Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
Base: 22.50 - 28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer service transactions
Advise on banking solutions
Process financial transactions
Resolve customer concerns
Mandarin and/or Cantonese fluency
Nice-to-have
Charming self
Sense of achievement
Positive, diverse, equitable work environment
Team effectiveness
Operational improvements
Key Requirements
High School diploma and/or 1+ years relevant experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning, and time management skills
Hands on MS Office and internet knowledge
Go-getter with initiative, accuracy, and detail orientation
Dynamic communicator with established customer experience skills