Head Of Service Operations

KONE Croatia

Croatia
Service business development
Operational excellence
Customer-centricity
Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets

Job Summary

  • Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.
  • Drive business development initiatives to improve customer-centricity, operational excellence, competitive position, market share, and profitability.
  • Responsible for leading, directing, evaluating, and developing matrix Maintenance team(s) to achieve budget, safety, quality, and customer satisfaction goals.

Matching Summary

Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.

Skills & Requirements

Must-have

  • Service business development
  • Operational excellence
  • Customer-centricity
  • Profitability improvement
  • Safety and quality culture

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement
  • Sustainability
  • Ethical business practices

Key Requirements

  • Bachelor’s degree in engineering or related disciplines
  • Minimum 15 years experience in service/maintenance operation
  • Minimum 10 years in leadership role
  • Proven track record of P&L, business planning & controlling
  • Good command of English and local language

Work Rights

Not specified

Tailored Resume

Cover Letter