Implementation Lead – Operations

AIG Group

Mexico City, Mexico
Not specified; not specified; comprehensive benefi...
**
Cross-functional program leadership
Sla-driven operational environment
Vendor performance management
** AIG Group is seeking an Implementation Lead – Operations in Mexico City to oversee operations transformation and execution, partnering with senior leaders to drive initiatives that enhance scalability and efficiency. The ideal candidate should possess strong communication skills, adaptability, and a results-oriented mindset, with a focus on stakeholder management and operational excellence. **

Job Summary

  • This role sits at the center of Operations transformation, partnering with senior leaders to turn strategic priorities into measurable initiatives.
  • The position requires leading complex cross-functional programs spanning CPS, Collections, Call Centers, and external partners while ensuring alignment between business needs and technology capabilities.
  • AIG offers a comprehensive Total Rewards Program including health care, savings, financial protection, and professional development opportunities like tuition reimbursement.

Matching Summary

Match Score: 75

** AIG Group is seeking an Implementation Lead – Operations in Mexico City to oversee operations transformation and execution, partnering with senior leaders to drive initiatives that enhance scalability and efficiency. The ideal candidate should possess strong communication skills, adaptability, and a results-oriented mindset, with a focus on stakeholder management and operational excellence. **

Salary

Not specified; Not specified; Comprehensive benefits package including healthcare and tuition reimbursement

Skills & Requirements

Must-have

  • Cross-functional program leadership
  • SLA-driven operational environment
  • Vendor performance management
  • Outsourcing and BPO transitions
  • Data-driven decision making

Nice-to-have

  • Change management expertise
  • Executive stakeholder communication
  • Process standardization skills
  • High-volume resilience
  • Collaborative team building

Key Requirements

  • Strong ownership mindset for outcomes
  • Structured and analytical thinking abilities
  • Experience influencing without formal authority
  • Ability to manage multiple simultaneous initiatives
  • Proven track record in operational efficiency

Work Rights

Not specified

Tailored Resume

Cover Letter