Merck & Co., Inc. is seeking a CRM & SFE Manager to oversee the CRM and Sales Force Effectiveness capabilities, ensuring system reliability, data quality, and user adoption across markets. The ideal candidate will possess strong CRM technical knowledge, experience in commercial operations, and excellent stakeholder management skills, while contributing to the enhancement of CRM capabilities for optimal business performance
Job Summary
The role is accountable for system reliability, data quality, and user adoption to ensure compliant, high-value CRM use across markets.
The specialist continuously enhances CRM capabilities to support SFE processes, omnichannel engagement, and efficient commercial execution.
This position serves as the single point of accountability for CRM and SFE across assigned markets while partnering closely with commercial teams.
Matching Summary
Match Score: 85
Merck & Co., Inc. is seeking a CRM & SFE Manager to oversee the CRM and Sales Force Effectiveness capabilities, ensuring system reliability, data quality, and user adoption across markets. The ideal candidate will possess strong CRM technical knowledge, experience in commercial operations, and excellent stakeholder management skills, while contributing to the enhancement of CRM capabilities for optimal business performance.
Skills & Requirements
Must-have
CRM administration experience Salesforce or Veeva
Sales Force Effectiveness cycle governance
Data quality and master data governance
Multi-country stakeholder engagement
Omnichannel workflow understanding
Nice-to-have
Biopharmaceutical industry background
Continuous process improvement mindset
Coaching and analytical focus
MarTech and digital certifications
Strategic planning capabilities
Key Requirements
Degree in Business, Marketing, IT, Data & Analytics