Senior Customer Success Manager

Workday

Salt Lake City, UT, United States
Primary location base pyy range: $113,800 usd - $1...
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Customer relationship management
Customer success planning
Escalation management
** Workday is seeking a Senior Customer Success Manager to join their team in Salt Lake City, UT, focusing on enhancing customer relationships within the State and Local government sector. The role emphasizes customer satisfaction, collaboration across teams, and requires extensive experience in customer management, particularly in SaaS environments. **

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, and acting as an escalation point.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust to take risks, tools to grow, and support for long-term development.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Customer Success Manager to join their team in Salt Lake City, UT, focusing on enhancing customer relationships within the State and Local government sector. The role emphasizes customer satisfaction, collaboration across teams, and requires extensive experience in customer management, particularly in SaaS environments. **

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus, and annual refresh stock grants

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer success planning
  • Escalation management
  • Product roadmap communication
  • SaaS implementation oversight

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 7+ years customer facing services role
  • Issue resolution and escalation management
  • CRM and customer success platforms experience
  • Functional domain expertise with Financials preferred
  • Experience with State & Local Government customer base
  • Ability to travel up to 20%

Work Rights

Not specified

Tailored Resume

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