Customer Service Support Analyst

pfizer.ch

Memphis, Tennessee, US
Base: $79,400.00 - $132,400.00; bonus/equity: 7.5%...
Hybrid
Evaluate customer interactions
Provide coaching and feedback
Conduct on-boarding orientations
The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring activities by evaluating interactions

Job Summary

  • The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring activities by evaluating interactions.
  • This role supports training and compliance activities related to the Order-to-Cash process and assists with performance-related initiatives by analyzing data.
  • Benefits offered include a 401(k) plan with Pfizer Matching Contributions, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits.

Matching Summary

The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring activities by evaluating interactions.

Salary

Base: $79,400.00 - $132,400.00; Bonus/Equity: 7.5% of base salary; Benefits: Comprehensive and generous benefits

Skills & Requirements

Must-have

  • Evaluate customer interactions
  • Provide coaching and feedback
  • Conduct on-boarding orientations
  • Perform routine report distribution
  • MS 365 Office knowledge

Nice-to-have

  • Team environment collaboration
  • Continuous improvement efforts
  • Pharmaceutical trade business experience

Key Requirements

  • Bachelor's degree with at least 2 years of experience OR master's degree OR associate degree with 6 years of experience OR HS diploma with 8 years of experience
  • Experience in a Customer Service or healthcare environment
  • Permanent work authorization in the United States

Work Rights

Permanent work authorization required

Tailored Resume

Cover Letter