This role serves as the first point of contact for family concerns and manages the intake of complaints via phone and email
Job Summary
This role serves as the first point of contact for family concerns and manages the intake of complaints via phone and email.
The specialist is responsible for assuring compliance with regulatory requirements involving patient rights established by The Joint Commission, CMS, and TDH.
As a key partner for the corporate Conflict Resolution Program, the individual functions as an independent reviewer evaluating conflict issues within the organization.
Matching Summary
This role serves as the first point of contact for family concerns and manages the intake of complaints via phone and email.
Skills & Requirements
Must-have
Bachelor's degree in related field
3-5 years healthcare experience
Exceptional written and verbal communication
Regulatory compliance knowledge TJC CMS TDH
Critical thinking and problem-solving skills
Nice-to-have
Bilingual language abilities preferred
Patient advocacy or hospitality experience
SharePoint and Excel proficiency
Mediation and coaching skills
Proactive and creative thinking style
Key Requirements
Minimum Bachelor's degree required
3-5 years healthcare experience minimum
Experience in patient relations or compliance preferred