Passenger Service Account Manager - Ground Handling

Alliance Ground International (AGI)

Not specified
Ground operations management
Contract and regulatory compliance
Training program development
Alliance Ground International (AGI) is seeking a Passenger Service Account Manager to oversee ground operations, ensuring regulatory compliance and customer satisfaction for over 100 airlines in the U.S. and Canada. The ideal candidate will possess strong management skills and ground handling experience, as well as the ability to thrive in a fast-paced environment

Job Summary

  • Alliance Ground International (AGI) provides ground handling services to over 100 airlines at 61 airports across the U.S. and Canada with a workforce of over 12,000 team members.
  • The Account Manager role involves managing ground operations, ensuring compliance with safety and regulatory standards, conducting audits, and maintaining training programs to deliver high-quality service.
  • AGI is committed to diversity and inclusion, providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Matching Summary

Match Score: 75

Alliance Ground International (AGI) is seeking a Passenger Service Account Manager to oversee ground operations, ensuring regulatory compliance and customer satisfaction for over 100 airlines in the U.S. and Canada. The ideal candidate will possess strong management skills and ground handling experience, as well as the ability to thrive in a fast-paced environment.

Skills & Requirements

Must-have

  • Ground operations management
  • Contract and regulatory compliance
  • Training program development
  • Safety and security procedure compliance
  • Customer service delivery
  • Incident investigation and reporting

Nice-to-have

  • Effective people management
  • Conflict resolution skills
  • Ability to work under pressure
  • Team player mentality
  • Good communication skills
  • Multitasking ability

Key Requirements

  • Associates degree or equivalent experience
  • 3-5 years related experience and/or training
  • Valid US driver’s license
  • Successful completion of airport badging process

Work Rights

Valid US driver’s license and airport badging required

Tailored Resume

Cover Letter