Senior Customer Success Manager - Broker Partnerships

LifeWorks

London, United Kingdom
Fully remote
Managing broker and consultant relationships
Client portfolio growth and retention
Experience with salesforce or crm platforms
TELUS Health is a global-leading health and well-being provider improving health outcomes for over 35 million lives worldwide through innovative technology and integrated health solutions

Job Summary

  • TELUS Health is a global-leading health and well-being provider improving health outcomes for over 35 million lives worldwide through innovative technology and integrated health solutions.
  • The role involves managing and growing a portfolio of broker accounts across the UK, acting as a trusted advisor to brokers and clients to unlock the full value of well-being solutions.
  • Benefits include a sales incentive plan, comprehensive training, primarily remote work with preference for London-based candidates, private medical insurance, pension, life insurance, and wellbeing days.

Matching Summary

TELUS Health is a global-leading health and well-being provider improving health outcomes for over 35 million lives worldwide through innovative technology and integrated health solutions.

Skills & Requirements

Must-have

  • Managing broker and consultant relationships
  • Client portfolio growth and retention
  • Experience with Salesforce or CRM platforms
  • UK broker sector knowledge
  • Employee Assistance Programs expertise
  • Consultative relationship management
  • Travel within UK as required

Nice-to-have

  • Strong interpersonal and communication skills
  • Experience presenting to senior stakeholders
  • Collaborative broker community building
  • Proactive renewal and expansion management
  • Cross-functional teamwork

Key Requirements

  • 5+ years in Customer Success or Account Management
  • Proven success managing UK broker relationships
  • Experience retaining and growing enterprise accounts
  • Knowledge of UK broker sector and international consultants
  • Experience with Employee Assistance Programs
  • Willingness to travel within UK

Work Rights

Not specified

Tailored Resume

Cover Letter