Customer Service Team Lead

ALLIANZ INSURANCE SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified
Lead customer service team operations
Manage call center escalations
Ensure insurance compliance standards
The Customer Service Team Lead position at Allianz Insurance Singapore Pte. Ltd. is focused on managing a customer service team to ensure high service standards, compliance with regulations, and customer satisfaction. Candidates should have significant experience in a call center environment, particularly in general insurance, and possess relevant certifications

Job Summary

  • The role involves overseeing day-to-day business as usual service operations including call handling, complaint management, and resolving team blockers.
  • Candidates must ensure full compliance with insurance regulations while driving high service standards and customer satisfaction.
  • The position requires leading a team of representatives to achieve performance targets and successful service-to-sales conversions.

Matching Summary

Match Score: 85

The Customer Service Team Lead position at Allianz Insurance Singapore Pte. Ltd. is focused on managing a customer service team to ensure high service standards, compliance with regulations, and customer satisfaction. Candidates should have significant experience in a call center environment, particularly in general insurance, and possess relevant certifications.

Skills & Requirements

Must-have

  • Lead customer service team operations
  • Manage call center escalations
  • Ensure insurance compliance standards
  • Drive service to sales conversions
  • Conduct agent quality assurance reviews

Nice-to-have

  • Strong problem-solving abilities
  • Excellent verbal communication skills
  • Active listening capabilities
  • Collaborative cross-department work style
  • Fast-paced environment adaptability

Key Requirements

  • Minimum 5 years General Insurance call center experience
  • COMGI, BCP, PGI, and HI certifications required
  • Diploma or Degree in any field
  • Contact Center team lead experience preferred
  • Knowledge of service to sale model

Work Rights

Not specified

Tailored Resume

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