Staff Customer Success Manager

Checkr

San Francisco, California, United States
Base: $169,000 – $199,000 usd; bonus/equity: not s...
On-site
6-10 years customer success experience
Enterprise account ownership
Technical fluency for integrations
This role sits at the intersection of Customer Success, Technical Strategy, and Commercial Growth within an emerging business line

Job Summary

  • This role sits at the intersection of Customer Success, Technical Strategy, and Commercial Growth within an emerging business line.
  • You will own strategic accounts end-to-end, driving adoption, expansion, and executive alignment to ensure long-term value realization.
  • The position requires helping define scalable frameworks and playbooks rather than inheriting mature processes in a fast-paced startup environment.

Matching Summary

This role sits at the intersection of Customer Success, Technical Strategy, and Commercial Growth within an emerging business line.

Salary

Base: $169,000 – $199,000 USD; Bonus/Equity: Not specified; Benefits: Lunch five times a week, commuter stipend, snacks

Skills & Requirements

Must-have

  • 6-10 years Customer Success experience
  • Enterprise account ownership
  • Technical fluency for integrations
  • Executive stakeholder management
  • AI workflow experimentation

Nice-to-have

  • Startup or high-growth environment experience
  • Bias for action and resilience
  • Building systems over status quo
  • Gritty and commercially sharp mindset

Key Requirements

  • 6–10+ years in Customer Success or Strategic Account Management
  • Experience owning enterprise or high-growth accounts with revenue responsibility
  • Comfort navigating executive stakeholders and technical teams
  • Fluency with tools like Salesforce, Looker, and AI applications

Work Rights

Not specified

Tailored Resume

Cover Letter