Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services
Job Summary
Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow.
Plans, conducts and directs the analysis of business problems with automated systems solutions.
Matching Summary
Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services.
Skills & Requirements
Must-have
24x7 support organization
ITSM tool ServiceNow
remote tools and diagnostic utilities
internal and external knowledgebase
process flow guides
Nice-to-have
customer friendly mindset
team player
keen attention to detail
self-motivated and directed
Key Requirements
Minimum of 2 year of relevant work experience
High school diploma or equivalent
Associate's or Bachelor’s degree in technology-related field a plus
Comptia A+, Comptia Network +, and ITIL certifications a plus