Technical Support Engineer - Spanish/italian Speaking
Salesforce
Dublin, Ireland
Salesforce marketing cloud troubleshooting
Investigate complex software issues
Communicate technical findings clearly
Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance
Job Summary
Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance.
Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimise their use of the platform.
Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers.
Matching Summary
Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance.