Nippon Express (Singapore) Pte Ltd is seeking an Air Import Customer Service Manager to oversee the airfreight import operations, ensuring efficient service delivery and team management. The ideal candidate should possess strong expertise in air import processes, supervisory experience, and familiarity with the CargoWise system
Job Summary
The role supports the leadership of the Airfreight Customer Service team to ensure smooth end-to-end import operations.
Candidates must possess strong expertise in air import processes, documentation, and customs requirements while supervising staff.
The position involves coordinating with internal departments, customers, and external partners to maintain seamless service delivery.
Matching Summary
Match Score: 85
Nippon Express (Singapore) Pte Ltd is seeking an Air Import Customer Service Manager to oversee the airfreight import operations, ensuring efficient service delivery and team management. The ideal candidate should possess strong expertise in air import processes, supervisory experience, and familiarity with the CargoWise system.
Skills & Requirements
Must-have
Supervisory experience in airfreight import
Strong knowledge of CargoWise system
End-to-end air import process expertise
Customs compliance and documentation skills
Team leadership and performance monitoring
Nice-to-have
Process improvement initiative experience
Effective stakeholder management skills
Complex customer inquiry resolution
Billing discrepancy correction abilities
Key Requirements
Previous hands-on experience using Cargowise system
Supervisory experience in airfreight import customer service