Service Designer

telia.ee

Fully remote
Human-centered design
Customer journey vision
Data analysis for insights
Telia is seeking a Service Designer to enhance customer experiences through human-centered design, focusing on creating frictionless digital interactions. The role emphasizes transformation, stakeholder collaboration, and data-driven insights, requiring a proactive candidate with a strong background in service/UX design

Job Summary

  • We’re looking for a Service Designer to join us at Telia, a creative, forward-thinking team combining UX, service design, business processes and customer insights.
  • You will drive transformation by applying human-centered design to understand customer experiences, identify key problems, and shape a clear vision for improvement.
  • When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more.

Matching Summary

Match Score: 85

Telia is seeking a Service Designer to enhance customer experiences through human-centered design, focusing on creating frictionless digital interactions. The role emphasizes transformation, stakeholder collaboration, and data-driven insights, requiring a proactive candidate with a strong background in service/UX design.

Skills & Requirements

Must-have

  • human-centered design
  • customer journey vision
  • data analysis for insights
  • customer experience advocacy
  • Figma or Miro experience

Nice-to-have

  • strategic thinker
  • digital and AI literacy
  • solution-oriented professional
  • proactive and driven

Key Requirements

  • 3+ years of hands-on service/UX design experience
  • Experience working in an NPS-driven environment
  • Solid project management skills
  • Strong data analytics skills
  • Fluency in both Swedish and English language
  • Formal education in design or related field

Work Rights

Not specified

Tailored Resume

Cover Letter