Enterprise Service Desk Analyst

Interactive Brokers Group, Inc.

Hong Kong, Hong Kong
**
First line of contact
Linux, mac, and windows support
Vpn / remote access troubleshooting
** Interactive Brokers Group is seeking an Enterprise Service Desk Analyst to provide IT support for employees at their Hong Kong office. The ideal candidate should have a passion for technology, excellent communication skills, and a willingness to work shifts and weekends. **

Job Summary

  • As part of the Enterprise Service Desk team, you will act as the initial point of contact for all staff, helping to explain, quantify and define their technological issues.
  • You will assist in creating and resolving support tickets, escalate specific technology issues to component owners, and maintain the trouble ticket queue.
  • Contribute to knowledge base articles to share knowledge and develop and improve problem-solving troubleshooting workflows for issues and incidents.

Matching Summary

Match Score: 75

** Interactive Brokers Group is seeking an Enterprise Service Desk Analyst to provide IT support for employees at their Hong Kong office. The ideal candidate should have a passion for technology, excellent communication skills, and a willingness to work shifts and weekends. **

Skills & Requirements

Must-have

  • first line of contact
  • Linux, Mac, and Windows support
  • VPN / Remote Access troubleshooting
  • capture, validate, log, categorize, and prioritize
  • perform initial triage and provide solutions
  • escalate complex issues promptly

Nice-to-have

  • passion for technology
  • interest in financial sector
  • curious and motivated to learn
  • team player who delights in being helpful

Key Requirements

  • willingness to work shifts and weekends
  • technology enthusiast
  • good communication and problem-solving skills
  • keen desire to explore and learn new concepts

Work Rights

Not specified

Tailored Resume

Cover Letter