Sr Technical Account Manager

Workday Inc

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization

Job Summary

  • The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization.
  • This role requires a self-driven professional with deep technical acumen to navigate challenges with large enterprise accounts and drive incident resolution.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.

Matching Summary

The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in technical degree
  • Experience with HCM, Payroll, or Financials products

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive risk avoidance and business judgment
  • Ability to work independently in fast-paced environments
  • Experience chairing customer steering committees
  • Passion for building inclusive team cultures

Key Requirements

  • BS or MS in Computer Science, MIS, or equivalent experience
  • 7+ years experience in B2B enterprise software support or consulting
  • 5+ years implementing or managing complex SaaS solutions
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

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