Lead Veterinary Customer Service Representative

Geisert Animal Hospital

Wakefield, RI, United States
Base: $22-$25ph based on experience; bonus/equity:...
Veterinary reception experience
Client service skills
Appointment scheduling management
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Competitive pay based on experience with health, dental, and vision benefits, paid time off, and opportunities for professional growth.
  • AmeriVet offers tailored development programs, mentorship, career pathing, and a supportive, collaborative environment focused on employee well-being and success.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

Base: $22-$25/hr based on experience; Bonus/Equity: Not specified; Benefits: Health, dental, vision, paid time off, holiday pay

Skills & Requirements

Must-have

  • Veterinary reception experience
  • Client service skills
  • Appointment scheduling management
  • Billing and payment processing
  • Veterinary software competency
  • Team leadership abilities

Nice-to-have

  • Mentorship and coaching skills
  • Compassionate and patient demeanor
  • Effective multitasking in high-volume environment
  • Strong verbal and written communication
  • Supportive team culture

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology and services

Work Rights

Not specified

Tailored Resume

Cover Letter