Manulife Financial Inc is seeking a Head of Canada Retirement Operations to lead strategic development and operational oversight for retirement services. The role requires extensive experience in retirement and financial operations, strong leadership skills, and a strategic mindset to drive transformation and service excellence
Job Summary
Lead the strategic development and operational oversight of Canada Retirement Operations teams and functions, requiring experience, leadership, and strategic vision.
Responsible for building domain expertise, driving transformation, managing operational risk, overseeing service delivery for a distributed workforce, and providing strong leadership.
The role requires attracting, developing, and mentoring talent, fostering career progression, and ensuring recruitment practices reflect diversity.
Matching Summary
Match Score: 85
Manulife Financial Inc is seeking a Head of Canada Retirement Operations to lead strategic development and operational oversight for retirement services. The role requires extensive experience in retirement and financial operations, strong leadership skills, and a strategic mindset to drive transformation and service excellence.
Skills & Requirements
Must-have
Strategic development and operational oversight
Build Domain Expertise & Business Partnership
Drive Transformation & Change
Manage and Mitigate Operational Risk
Service delivery and management of a distributed workforce
Leadership and talent development
Nice-to-have
Foster an innovative culture
Promote healthy conflict mindset
Embrace and champion diversity
Key Requirements
15+ years of relevant experience in Retirement Operations, Financial Operations, Securities Operations, or Wealth Management
10+ years of strong people management experience
Experience working in a broad Matrix organization
Experience working across multiple geographies and time zones
Proficient in Teams, Outlook, Excel, Word, Power Point, and SharePoint