Senior Product Designer

CommSee / Commonwealth Bank

End-to-end product design experience
User research and discovery activities
Complex workflow and information architecture
This role involves leading the end-to-end product design process for CommSee, Commonwealth Bank's core assisted channel platform serving over 30,000 staff

Job Summary

  • This role involves leading the end-to-end product design process for CommSee, Commonwealth Bank's core assisted channel platform serving over 30,000 staff.
  • You will partner closely with product managers and engineers to frame problems, conduct user research, and deliver high-quality UI that balances user needs with business goals.
  • The position offers the opportunity to shape new ways of working, define design practices, and influence product strategy in a highly collaborative, customer-first culture.

Matching Summary

This role involves leading the end-to-end product design process for CommSee, Commonwealth Bank's core assisted channel platform serving over 30,000 staff.

Skills & Requirements

Must-have

  • End-to-end product design experience
  • User research and discovery activities
  • Complex workflow and information architecture
  • Design system proficiency
  • Cross-functional collaboration skills

Nice-to-have

  • Ability to work through ambiguity
  • Strategic thinking and influence
  • Championing customer-centered culture
  • Contributing to design methodologies
  • Continuous learning mindset

Key Requirements

  • Proven experience delivering end-to-end product design
  • Strong skills in problem framing and translating insights
  • Experience synthesizing qualitative and quantitative user research
  • Confidence designing complex workflows and interactions
  • Ability to work autonomously in an evolving environment

Work Rights

Not specified

Tailored Resume

Cover Letter