Customer Experience Supervisor

Island Honda Inc

Medford, OR, USA
Base: $50,000-75,000; bonus/equity: not specified;...
Not specified, but likely hybrid based on dealership context and remote work capabilities.
Customer resolution
Team leadership
Process optimization
Island Honda Inc is seeking a Customer Experience Supervisor to lead their team in delivering exceptional customer service post-purchase. The ideal candidate will possess strong leadership skills, a sense of urgency, and a track record of optimizing customer service processes

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional Customer Resolution.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Matching Summary

Match Score: 85

Island Honda Inc is seeking a Customer Experience Supervisor to lead their team in delivering exceptional customer service post-purchase. The ideal candidate will possess strong leadership skills, a sense of urgency, and a track record of optimizing customer service processes.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Team Leadership
  • Process Optimization
  • Data Integrity Management
  • Customer Service Performance Tracking

Nice-to-have

  • Sense of Urgency
  • Strategic Thinking
  • Continuous Improvement Drive
  • Collaboration with Other Teams
  • Positive Team Environment

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills
  • Demonstrates success in partnering with other groups

Work Rights

Not specified

Tailored Resume

Cover Letter