Not specified (assumed to be hybrid or remote based on typical industry standards)
2-4 years product support experience
Functional troubleshooting and resolution
Crm documentation skills
Fidelity National Information Services is seeking an Analyst II for Product Technical Support, responsible for delivering high-quality functional support to customers across various channels. The ideal candidate should possess strong analytical skills and effective communication abilities, with experience in client support and a preference for a background in finance
Job Summary
The Analyst II, Product Technical Support is a customer-facing role responsible for delivering high-quality functional support to users of the company's products.
Key responsibilities include analyzing, troubleshooting, and resolving issues related to product functionality while documenting interactions in the CRM system.
The role requires supporting customers across APAC, EMEA, and US regions by working in rotational shifts based on business requirements.
Matching Summary
Match Score: 75
Fidelity National Information Services is seeking an Analyst II for Product Technical Support, responsible for delivering high-quality functional support to customers across various channels. The ideal candidate should possess strong analytical skills and effective communication abilities, with experience in client support and a preference for a background in finance.
Skills & Requirements
Must-have
2-4 years product support experience
Functional troubleshooting and resolution
CRM documentation skills
Cross-functional collaboration
Rotational shift availability
Nice-to-have
Client support role experience
Social media monitoring capability
Strong organizational time management
International customer engagement
Key Requirements
Bachelor's degree in Finance or related field
Fluent English communication skills
2-4 years hands-on experience in technical support