Patient Service Representative (psr) - Obstetrics/gynecology
Advocate Health
Park Ridge, Illinois, USA
Base: $19.80 - $29.70; bonus/equity: not specified...
High volume, multiple-task environment
Handle difficult callers/customers
Customer service setting
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters
Job Summary
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Salary
Base: $19.80 - $29.70; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
High volume, multiple-task environment
Handle difficult callers/customers
Customer service setting
Accurate patient registration
Verify billing and demographic information
Answer multiple incoming telephone lines
Nice-to-have
Work under stressful conditions
Travel to multiple locations
Work early mornings and late evenings
Potential for Saturday hours
Key Requirements
High school diploma or equivalent
One to two years related customer service experience