This role serves as a strategic partner to customers, driving business transformation through deep product knowledge and executive-level relationship building
Job Summary
This role serves as a strategic partner to customers, driving business transformation through deep product knowledge and executive-level relationship building.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
Candidates will lead the creation of success plans that outline critical success factors and metrics while driving the adoption of Workday's AI-enhanced solutions.
Matching Summary
This role serves as a strategic partner to customers, driving business transformation through deep product knowledge and executive-level relationship building.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ year project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive level stakeholder engagement
Nice-to-have
State and Local Government customer base
Adaptive Planning implementation experience
Financials functional domain expertise
Webinar hosting and presentation skills
Cross-functional collaboration in SaaS
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
50% office attendance in Tokyo or Osaka
Experience with complex software or SaaS environments