Business Analyst

AIG Europe Ltd

Charlotte, North Carolina, United States
Gcms platform support
Global reporting needs
Country-level regulatory compliance
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving platform improvements, and assuring platform stability

Job Summary

  • The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving platform improvements, and assuring platform stability.
  • Responsibilities include leading system and data design strategy for global reporting and regulatory compliance, owning the feature roadmap, and collaborating with business and IT leaders to drive enhancements.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, fostering a culture of inclusion and belonging.

Matching Summary

The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving platform improvements, and assuring platform stability.

Skills & Requirements

Must-have

  • GCMS platform support
  • Global reporting needs
  • Country-level regulatory compliance
  • Third party service provider access
  • Prioritization of feature roadmap
  • GCMS health and trends monitoring
  • Technology support team collaboration

Nice-to-have

  • Enhance customer experience
  • Data driven decision maker
  • Proactive issue management
  • Navigate through organization
  • Balance root cause and change
  • Culture of inclusion and belonging

Key Requirements

  • 3+ years as Business Analyst or Product Owner
  • Insurance experience strongly preferred
  • Knowledge of PowerBI or Cognos required
  • Track record supporting change and transformation
  • Demonstrated process methodology application
  • Metric oriented delivery track record
  • Ability to analyze data and determine root cause

Work Rights

Not specified

Tailored Resume

Cover Letter