Senior Product Manager, Customer Lifecycle

ServiceTitan

Base: $137,900 - $184,500 usd; bonus/equity: annua...
Hybrid
5+ years b2b saas product management experience
2+ years shipping ai/ml products in production
Experience with agentic ai solutions
ServiceTitan is seeking a Senior Product Manager for their Lifecycle Intelligence team to lead the development of AI-powered customer experiences. The ideal candidate will have significant experience in product management within B2B SaaS and a strong background in AI/ML product delivery

Job Summary

  • This role focuses on defining how AI transforms the post-sales customer experience for ServiceTitan's operating system.
  • The successful candidate will own a portfolio of AI-powered use cases, ensuring agents achieve specific customer outcomes.
  • ServiceTitan offers comprehensive benefits including company-paid medical, dental, vision, and up to $20k in fertility services.

Matching Summary

Match Score: 85

ServiceTitan is seeking a Senior Product Manager for their Lifecycle Intelligence team to lead the development of AI-powered customer experiences. The ideal candidate will have significant experience in product management within B2B SaaS and a strong background in AI/ML product delivery.

Salary

Base: $137,900 - $184,500 USD; Bonus/Equity: Annual bonus and equity included; Benefits: Comprehensive health, 401k match, parental leave, and more

Skills & Requirements

Must-have

  • 5+ years B2B SaaS product management experience
  • 2+ years shipping AI/ML products in production
  • Experience with agentic AI solutions
  • Fluency in eval frameworks and model performance
  • Ability to analyze agent failure modes

Nice-to-have

  • Experience in support or CX domains
  • Background in post-sales product management
  • Strategic communication with operations leaders
  • Data-driven iteration on business outcomes

Key Requirements

  • 5+ years Product Management experience
  • 2+ years shipping AI/ML products
  • US residency required for salary range

Work Rights

Not specified

Tailored Resume

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