Product Support Manager

Anthropic

San Francisco, CA, USA
$210,000 - $250,000 usd; not specified; not specif...
On-site
Product support management
Enterprise support offering
Team leadership and development
Manage a team of Product Support Specialists focused on enhancing Enterprise Support offering and safely delivering AI to the world

Job Summary

  • Manage a team of Product Support Specialists focused on enhancing Enterprise Support offering and safely delivering AI to the world.
  • Collaborate with go-to-market stakeholders to scope, execute, and iterate on offerings for strategic customers, driving large-scale initiatives with data.
  • Strive for exceptional user experiences, partner with cross-functional stakeholders to build efficiencies, and communicate clearly with team, stakeholders, and customers.

Matching Summary

Manage a team of Product Support Specialists focused on enhancing Enterprise Support offering and safely delivering AI to the world.

Salary

$210,000 - $250,000 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Product Support Management
  • Enterprise Support Offering
  • Team Leadership and Development
  • Cross-functional Collaboration
  • User Experience Focus
  • API Understanding
  • Technical Documentation Comprehension

Nice-to-have

  • Thrive in fast-paced environments
  • Operate in ambiguity
  • Continuous improvement mindset
  • Build trust and collaborate
  • Navigate tough conversations
  • Seek and incorporate feedback
  • Develop deep product expertise
  • Familiarity with AI impact

Key Requirements

  • 6+ years product support experience
  • 3+ years people management
  • B2B Enterprise or Strategic Support experience
  • Basic to intermediate SQL queries

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter