Sr. Manager, Customer Success

Extrahopnetworks

Remote
Base: $145,000 - $165,000; bonus/equity: 85/15 spl...
Remote
Customer success strategy
B2b saas, cybersecurity, or networking
Customer lifecycle management
ExtraHop Networks is seeking a Senior Manager of Customer Success to lead a team that enhances customer relationships and drives product adoption. The role involves strategic collaboration across teams to ensure customer satisfaction and retention, focusing on measurable business outcomes

Job Summary

  • As the Sr Manager of Customer Success, you will lead a regional team of CSMs supporting a diverse portfolio of customers—from strategic enterprises to growing mid-market accounts.
  • You’ll collaborate cross-functionally with Sales, Solution Engineering, Renewals, Marketing, and Product teams to ensure a seamless customer experience.
  • Employees and their families will have the option to participate in Health, Dental, and Vision Benefits, Flexible PTO, and 401k with Employer Match.

Matching Summary

Match Score: 85

ExtraHop Networks is seeking a Senior Manager of Customer Success to lead a team that enhances customer relationships and drives product adoption. The role involves strategic collaboration across teams to ensure customer satisfaction and retention, focusing on measurable business outcomes.

Salary

Base: $145,000 - $165,000; Bonus/Equity: 85/15 split; Benefits: Yes

Skills & Requirements

Must-have

  • Customer Success strategy
  • B2B SaaS, cybersecurity, or networking
  • customer lifecycle management
  • customer health frameworks
  • customer data, product telemetry, and AI-based tools
  • executive-level customer relationships

Nice-to-have

  • building high-performing teams
  • influencing without authority
  • culture of excellence, growth, and accountability
  • resourceful, tackle hard problems

Key Requirements

  • 10+ years of experience in Customer Success
  • 5+ years leading teams
  • Proven success in driving customer retention, expansion, and product adoption
  • Strong understanding of customer lifecycle management
  • Track record of building trusted cross-functional relationships
  • Passion for developing people
  • Analytical mindset with experience using CS platforms, CRM systems, and digital CS tools
  • Excellent communication and executive presence

Work Rights

Not specified

Tailored Resume

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