Head Of Customer Support

Nas Company

Singapore, Singapore
**
Design ai-driven customer support systems
Lead high-performing small team of operators
Use data to identify pain points
** Nas Company is seeking a Head of Customer Support to lead their customer experience initiatives, focusing on creating AI-driven solutions for efficient support. The ideal candidate should be a data-driven, customer-obsessed leader with experience in building scalable systems and teams. **

Job Summary

  • The role involves designing and optimizing AI-driven customer support that resolves the majority of queries automatically.
  • You will lead a small, high-performing team of operators specifically for handling complex edge cases.
  • The position requires working closely with Product, Engineering, and Operations to solve problems at the root cause.

Matching Summary

Match Score: 75

** Nas Company is seeking a Head of Customer Support to lead their customer experience initiatives, focusing on creating AI-driven solutions for efficient support. The ideal candidate should be a data-driven, customer-obsessed leader with experience in building scalable systems and teams. **

Skills & Requirements

Must-have

  • Design AI-driven customer support systems
  • Lead high-performing small team of operators
  • Use data to identify pain points
  • Collaborate with Product and Engineering stakeholders

Nice-to-have

  • Self-motivated builder who ships solutions quickly
  • Deep passion for solving real user problems
  • Experience scaling systems globally without headcount

Key Requirements

  • Proven experience in AI-first thinking and automation
  • Strong background in data-driven decision making
  • Demonstrated ability to hire and inspire elite teams

Work Rights

Not specified

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