Supervising the daily operations of the Butler Services and ensure smooth operation to achieve maximum guest satisfaction and maintaining set customer service standards
Job Summary
Supervising the daily operations of the Butler Services and ensure smooth operation to achieve maximum guest satisfaction and maintaining set customer service standards.
Assist management in coaching and developing butlers to ensure competence performance and succession objectives are met.
Exhibit exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood.
Matching Summary
Supervising the daily operations of the Butler Services and ensure smooth operation to achieve maximum guest satisfaction and maintaining set customer service standards.
Skills & Requirements
Must-have
Supervising daily operations
Guest satisfaction
Customer service standards
Managing shift operations
Food & beverage service
Exceptional customer service
Nice-to-have
Arab hospitality values
Welcoming atmosphere
Relaxing sensory experience
High-powered business gatherings
Inclusive company culture
Key Requirements
Previous leadership experience required
Computer literate in Microsoft Window applications preferred
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times