Customer Service Manager

Goodwill Industries Monocacy Valley

Tempe, Arizona, US
Base: $18.00 hourly; bonus/equity: not specified; ...
Fully remote
Sales floor operations
Achieve sales goals
Customer service excellence
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities

Job Summary

  • Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays.

Matching Summary

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

Salary

Base: $18.00 Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Sales floor operations
  • Achieve sales goals
  • Customer service excellence
  • Team leadership and development
  • Store cleanliness and brand representation

Nice-to-have

  • Drive company culture change
  • Model core values
  • Community impact

Key Requirements

  • High School Diploma or equivalent
  • One-year retail management experience preferred
  • One-year customer service experience required
  • Proficient in Microsoft Office Suite
  • Ability to pass background check and drug screen

Work Rights

Not specified

Tailored Resume

Cover Letter