Service Desk Engineer

Hitachi Metals

Fully remote
Windows 11 and macos troubleshooting
Basic network and directory services knowledge
Customer service experience
Hitachi Digital is seeking a Service Desk Engineer to provide first and second-line remote support to colleagues, emphasizing customer service and technical problem-solving skills. The role requires a strong communicator with technical knowledge in hardware/software troubleshooting and familiarity with basic network services, ideally within a supportive and inclusive company culture

Job Summary

  • The role serves as the first point of contact for colleagues, providing expert guidance to ensure a smooth technology experience.
  • Candidates must possess strong communication skills to build business relations with management and colleagues while working under customer pressure.
  • Hitachi Digital offers industry-leading benefits, holistic health support, and flexible arrangements to promote work-life balance.

Matching Summary

Match Score: 85

Hitachi Digital is seeking a Service Desk Engineer to provide first and second-line remote support to colleagues, emphasizing customer service and technical problem-solving skills. The role requires a strong communicator with technical knowledge in hardware/software troubleshooting and familiarity with basic network services, ideally within a supportive and inclusive company culture.

Skills & Requirements

Must-have

  • Windows 11 and MacOS troubleshooting
  • Basic network and directory services knowledge
  • Customer service experience

Nice-to-have

  • Identity and device management systems familiarity
  • ITIL Foundation certification or knowledge
  • Linux experience

Key Requirements

  • At least one year experience in similar position
  • Intermediate knowledge of English
  • Experience with end user hardware/software problem solving

Work Rights

Not specified

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