The mission of the Patient Care Country Expert is to deliver a seamless, positive experience for customers across multiple communication channels
Job Summary
The mission of the Patient Care Country Expert is to deliver a seamless, positive experience for customers across multiple communication channels.
By driving customer satisfaction through key performance indicators, the Patient Care Country Expert supports the leader with the internal and external teams to offer robust technical and medical support.
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Matching Summary
The mission of the Patient Care Country Expert is to deliver a seamless, positive experience for customers across multiple communication channels.
Skills & Requirements
Must-have
Fluent in supported country language and English
Handle escalated customer interactions
Process complaints with quality guidelines
Work with CRM system in real-time
Provide constructive feedback and coaching
Nice-to-have
Consolidated knowledge of Roche products
Role model in IT navigation skills
Understands what motivates people
Proactive attitude and genuine interest
Positive spirit to working environment
Key Requirements
Minimum of 3-5 years of experience
Bachelor degree or equivalent professional experience