Customer Service Executive - Airfreight

CRANE WORLDWIDE LOGISTICS (S) PTE. LTD.

Pasir Ris, Singapore
**
Book cargo shipments with airlines
Monitor shipment status continuously
Coordinate shipping activities with agents
** CRANE WORLDWIDE LOGISTICS is seeking a Customer Service Executive for its Airfreight department in Pasir Ris, Singapore. The role focuses on delivering exceptional service to customers by managing cargo shipments and facilitating logistics operations efficiently. **

Job Summary

  • You will deliver proactive and comprehensive service solutions to internal and external customers in the Air Freight department.
  • Your role involves booking cargo shipments, monitoring status, and resolving customer enquiries to ensure timely freight arrangements.
  • You will collaborate with vendors and overseas agents to organize collection logistics and verify invoice compliance.

Matching Summary

Match Score: 75

** CRANE WORLDWIDE LOGISTICS is seeking a Customer Service Executive for its Airfreight department in Pasir Ris, Singapore. The role focuses on delivering exceptional service to customers by managing cargo shipments and facilitating logistics operations efficiently. **

Skills & Requirements

Must-have

  • Book cargo shipments with airlines
  • Monitor shipment status continuously
  • Coordinate shipping activities with agents
  • Verify vendor invoices for accuracy
  • Prepare weekly performance reports

Nice-to-have

  • Strong communication skills
  • Analytical skills for pricing analysis
  • Ability to work under pressure
  • Build strong carrier relationships

Key Requirements

  • Minimum NITEC / Diploma in relevant discipline
  • 2-5 years experience in forwarding industry
  • Strong communication and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter