Guest Services Agent

Hendrickacura

Charlotte, North Carolina, US
Customer service experience
Microsoft office proficiency
Dealership management system knowledge
This role ensures a friendly and receptive environment for guests while supporting sales department administrative functions through accurate customer traffic recording and report production

Job Summary

  • This role ensures a friendly and receptive environment for guests while supporting sales department administrative functions through accurate customer traffic recording and report production.
  • The Guest Services Agent maintains an organized, clean, and safe work area and participates in required training to uphold company standards and customer satisfaction.
  • The company values servant leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability, and continuous improvement.

Matching Summary

This role ensures a friendly and receptive environment for guests while supporting sales department administrative functions through accurate customer traffic recording and report production.

Skills & Requirements

Must-have

  • Customer service experience
  • Microsoft Office proficiency
  • Dealership Management System knowledge
  • Phone call management
  • Data entry and report production
  • Showroom guest engagement

Nice-to-have

  • Excellent interpersonal skills
  • Organizational skills
  • Teamwork and communication
  • Commitment to customer enthusiasm
  • Core values alignment
  • Training new hires

Key Requirements

  • High School Diploma
  • Up to 3 years customer service experience
  • Intermediate Microsoft Office skills
  • Ability to learn dealership software
  • Valid Driver’s License

Work Rights

Not specified

Tailored Resume

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