Oversee all community management requirements across social media platforms and respond to social media enquiries and contacts within agreed timeframe
Job Summary
Oversee all community management requirements across social media platforms and respond to social media enquiries and contacts within agreed timeframe.
Monitor and respond to comments, messages, and mentions across all social platforms within agreed SLAs, providing accurate, helpful, and empathetic responses that reflect brand tone and guidelines.
Work closely with Social Media Content Creators to align community engagement with campaigns and organic posts, sharing common questions, feedback, and sentiment insights with the wider team.
Matching Summary
Oversee all community management requirements across social media platforms and respond to social media enquiries and contacts within agreed timeframe.